qqe Privacy Policy – How We Handle Your Personal Data in the Philippines

When you create an account on qqe, we collect basic registration details including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years old as mandated under Philippine gaming regulations, and set up your player account correctly. We also collect your preferred payment method details — such as your GCash number or bank account information — solely for the purpose of processing deposits and withdrawals securely. During your sessions on the platform, we automatically collect technical data such as your IP address, device type, browser version, and session timestamps to help us maintain platform security and improve your experience. All information collected is limited to what is strictly necessary for operating a safe and compliant gaming platform for Filipino players.

The personal data you provide to qqe is used exclusively to operate, maintain, and improve the services available on our platform. Your registration details allow us to verify your identity and comply with Know Your Customer (KYC) requirements that apply to licensed gaming operators serving players in the Philippines. Payment information is used only to process your financial transactions — deposits into your account and withdrawals to your nominated local payment method — and is never stored in plain text on our servers. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our platform policies; we do not send unsolicited promotional messages without your explicit consent. Behavioural and session data helps our technical team identify and resolve platform issues quickly, ensuring a smooth and uninterrupted gaming experience for all registered players.

qqe does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only under strict contractual agreements that prohibit those parties from using your data for any purpose beyond the specific service they provide. In cases where we are legally required to disclose information — for example, in response to a valid order from a Philippine regulatory authority or law enforcement agency — we will comply with that obligation while notifying you where permitted by law. Any third-party partners we work with are required to maintain data security standards that are at least equivalent to our own. We conduct regular reviews of our data-sharing arrangements to ensure your privacy is protected at every point in the process.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal obligations under Philippine law. Transaction records and identity verification documents are kept for a minimum of five years following account closure, as required by anti-money laundering regulations applicable to gaming operators in the Philippines. Once the applicable retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline in writing. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of important rights regarding your personal data held by qqe. You have the right to access a copy of the personal information we hold about you, to request corrections if any details are inaccurate or outdated, and to request deletion of your data where there is no longer a legal basis for us to retain it. You also have the right to object to certain types of processing, to withdraw consent where processing is based on consent, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, simply reach out to our support team with your request and we will respond within the timeframe required by applicable law. We are committed to making this process as straightforward as possible for every player on the platform.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, the revised policy will be published on this page with an updated effective date, and we will notify registered players via their account email where the changes are significant. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the qqe platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. If you have questions about any aspect of this policy, please visit our FAQ page or review our Terms and Conditions for further context on how the platform operates.